How do I contact you?
Give us a ring at 1-888-823-1173 or 801-557-8594.
By mail:
My Growing Season
12071 Bluff View Drive
Sandy, UT 84092
You can also send an email by clicking here.
Comments, suggestions, problems or praise?
We would love to hear from you. Contact methods are listed above. Please let us know how we can help.
Having problems with online ordering?
Please let us know by one of the contact methods listed above and we do apologize for the inconvenience. We will work as quickly as we can to resolve any technical issues that arise.
What if I don't have a PayPal account?
No problem, you can still check out. Our secure check out platform is powered by Paypal but you can use any credit card you wish for payment.
What credit cards do you accept? All the major credit cards--Visa, MasterCard, American Express and Discover.
Missing a piece?
We understand. And it’s no problem! We can almost always replace a missing piece. Just contact us and we’ll be happy to send you missing pieces. We make every attempt to provide this customer service as complimentary; however there may be times when a minimal fee is charged. Please provide your name, address, and the product from which the piece(s) is missing. It is also helpful to have the label information located on the tag on the back of your product. If the missing piece is attached by Velcro, please indicate whether the missing piece would have the hard or soft side of the Velcro.
What about returns/refunds?
We want you to be happy with your order. We will accept returns within 30 days of purchase for unused items returned in original condition. Please contact us prior to your return to let us know so we can issue a Return Receipt to accompany your shipment. Return shipping costs are the responsibility of the buyer unless there is a product defect in which case we will be happy to cover shipping costs.
Are My Growing Season quiet books and soft toys handmade? Yes, they are. Each book or toy is very labor intensive but we don't want to cut corners because we love the look when they are finished and are sure you will too. You will see slight variations from product to product because they are not made on mass production machines. They are also completely prefinished and do not require any cutting or assembly after purchase.
Do you sell kits?
No, we don't. Customer feedback tells us that many people who buy a kit never actually finish it and our customers tell us they love having a prefinished book or toy. We offer a high quality product at a fair price especially when the cost of purchasing your own materials and hours of time are factored in. Many grandmothers tell us they wish we were around when they made quiet books many years ago.
How do I find out about new products or promotions?
Sign up for our mailing list and we will let you know what's happening. The newsletter subscription sign up is at the bottom of the home page. You will receive an email indicating that you have signed up for the newsletter then hit reply to opt in. You can also join us on Facebook.
Do you charge sales tax?
Tax will be charged at 6.85% for products shipped in Utah. Other states ship tax free.
How quickly will my order ship?
Orders usually ship within three to four business days. Occasionally there are exceptions and if that’s the case, we’ll let you know as quickly as possible. If you need overnight or expedited delivery, please contact us prior to ordering so that we can arrange proper delivery for your gifts.
How will my product be shipped?
Unless you contact us to request otherwise, we ship via United States Postal Service.
Do you ship internationally?
Please contact us to discuss your specific needs and we’ll be happy to get you rates with carriers going your way.
Can I pick up a book instead of shipping?
Sure. If you live within the Salt Lake area, you are welcome to call (801) 557-8594 to arrange a pick up time. We do not have a retail store; however, you can also visit us at our Shows.
Can the books be cleaned?
Yes. We recommend hand washing with mild soap and warm water followed by air drying.
Do you wholesale?
Yes. Please contact us to see if our business is a good fit for your business.